Employee Plans will stop answering technical questions by email soon

The IRS has announced that Employee Plans (EP) will no longer answer technical questions by email, including questions forwarded from Customer Account Services, starting October 1, 2015. According to the IRS, the change is due to the realignment of legal work and a number of EP employees to the Office of the Associate Chief Counsel in January 2015. EP no longer has the resources to do research and provide answers for legal topics. However, the IRS’s Customer Account Services employees at 877-829-5500 will continue to help with: (1) account-specific questions; (2) basic information about EP forms; (3) status of pending applications.

The IRS notes that many answers to retirement plan questions can be found on www.irs.gov at Retirement Plans and Retirement Plan Forms and Publications. In addition, if taxpayers have a legal question that needs to be addressed, they can request a private letter ruling.

Source: IRS Employee Plans News.

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