Satisfaction With CDHPs Gradually Rising

The overall satisfaction rate among consumer-driven health plan (CDHP) enrollees is gradually increasing, while satisfaction is gradually decreasing among traditional plan enrollees, according to recent research from the Employee Benefit Research Institute (EBRI). The 2013 EBRI/Greenwald & Associates Consumer Engagement in Health Care Survey (CEHCS) did note, however, that significantly more people in traditional plans are satisfied with their health coverage than are those in CDHPs, and out-of-pocket costs may explain some of the variation in overall satisfaction rates.

In 2013, 44 percent of traditional-plan participants were extremely or very satisfied with out-of-pocket costs (for health care services other than for prescription drugs), while 20 percent of high-deductible health plan (HDHP) enrollees and 31 percent of CDHP participants were extremely or very satisfied. Satisfaction has been trending upward among CDHP enrollees in recent years, according to EBRI.

“As in previous years of the survey, in 2013 individuals in a CDHP or an HDHP were found to be less likely than those in a traditional plan both to recommend their health plan to friends or co-workers, and to stay with their current health plan if they had the opportunity to switch plans,” said Paul Fronstin, director of EBRI’s Health Research and Education Program. “However, the percentage of HDHP and CDHP enrollees reporting that they would be extremely or very likely to recommend their plan to friends or coworkers has been trending upward, while it has been flat among individuals with traditional coverage.”

The survey also found the following:

• Very few traditional-plan enrollees were not too or not at all satisfied with their health plan in any year of the survey. In 2013, only 11 percent of traditional-plan enrollees were not too or not at all satisfied with their health plan. In comparison, 22 percent of HDHP and 19 percent of CDHP enrollees reported that they were not too or not at all satisfied with their health plan.

• Other than in 2006, individuals in a CDHP were as satisfied as individuals with traditional coverage with the quality of care received. By 2013, about two-thirds of individuals whether in a CDHP (67 percent) or with traditional coverage (68 percent) were extremely or very satisfied with the quality of care received.

• In contrast, individuals with an HDHP were less likely to be satisfied with the quality of care received than those in a traditional plan in every year of the survey. By 2013, 61 percent of HDHP enrollees were extremely or very satisfied with quality of care received, compared with 68 percent among traditional plan enrollees. Satisfaction with quality of care fell between 2012 and 2013 for both individuals with a CDHP and those with traditional coverage.

For more information, visit >a href=”http://www.ebri.org”>http://www.ebri.org.

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