The Social Security Administration (SSA) recommends that users remove all prior-year versions of the AccuWage/AccuW2C software before downloading the 2013 tax-year software. Some users have reported download or installation issues with AccuWage/AccuW2C TY13 using Internet Explorer (IE11) as the browser while others were successful using Google Chrome or Firefox. For download assistance or if there is an installation issue, complete a Systems Configuration Checklist and send it to the SSA at the AccuWage Help Mailbox. The checklist will help the SSA find a solution to the issue. In addition, it is possible to receive an alert if the Submitter EIN (RA or RCA Record) and Employer/ Agent EIN (RE or RCE Record) fields match. This alert is an “Information Only Alert.” If the user intended for the fields to match (be the same) and there are no other errors in the file to correct, the user may leave AccuWage/AccuW2C and go to the Business Services Online (BSO) webpage to upload the file. Note: those who received the informational alert will not receive a pop-up message directing to go directly to the BSO webpage to complete the action. (SSA/IRS Reporter Spring 2014.)
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